Note 1: Shipping time doesn't include Customization/ Production Lead Time. Each custom product is made individually with your custom information. Normally it takes 7-10 business days to get them beautifully made and shipped to you. Please check product pages for details.

Note 2: If your address is in places that our Express Carriers are not able to deliver, we will contact you to inform you of your shipping options. We do that before your product is produced. If you choose not to accept the extra fee for changing to a different carrier, we will refund your payment 100%.

Note 3: Accessory products (e.g. Pins, Fly Away Magnetics, Two Layer Travel Kit,etc.) are not applicable to free shipping promotion.

Note 4: You CANNOT change the address once the package has been shipped. If you found you entered the wrong address after you placed the order, please contact us immediately. If the package has been shipped out already, an extra fee may apply.

If you would like to ship to other countries, please visit:

UMade Global for United States, Europe, Australia, Japan, and Rest of the world

UMade Taiwan for Taiwan, Hong Kong, and China

If you have any further questions, please feel free to check our FAQ or contact us: support@umadeshop.com

CUSTOM & IMPORT DUTIES

UMade is not liable for any unforeseen changes such as strict customs and unexpected custom order inspections. We do not have any control over such circumstances which may, unfortunately, cause a delay in your order's delivery time. We will do our best to avoid any extra fees happen when the parcel arrives at the destination based on the local regulations. However, if any customs or import duties are charged once the parcel reaches its destination, these charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.