Note 1: If your address is in places that our Express Carriers are not able to deliver, we will contact you to inform you of your shipping options. We do that before your product is produced. If you choose not to accept the extra fee for changing to a different carrier, we will refund your payment 100%.

Note 2: You CANNOT change the address once the package has shipped. If you do change the address, when the package arrives at the destination, the extra fee would apply.

If you would like to ship to other countries, please visit:

UMade Global for United States, Europe, Australia, Japan, and Rest of the world

UMade Taiwan for Taiwan, Hong Kong, and China

If you have any further questions, please feel free to check our FAQ or contact us: support@umadeshop.com

CUSTOM & IMPORT DUTIES

UMade is not liable for any unforeseen changes such as strict customs and unexpected custom order inspections. We do not have any control over such circumstances which may, unfortunately, cause a delay in your order's delivery time. We will do our best to avoid any extra fees happen when the parcel arrives at the destination based on the local regulations. However, if any customs or import duties are charged once the parcel reaches its destination, these charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.